Tea Spins Casino Frequently Asked Questions
This FAQ section covers the most common questions about Tea Spins Casino services, policies and procedures. Players can find information about account management, payments, bonuses and technical support.
This FAQ addresses the most frequent inquiries we receive. Contact our support team through live chat, email or phone during business hours if you cannot find the answer to your question here.
General Questions
How do I create an account at Tea Spins?
Click the "Join Now" button on our homepage and fill out the registration form with your personal details. You must provide your full name, date of birth, address, email and phone number. Verify your email address by clicking the link we send you after submitting the form. You must be 18 or older and provide valid UK identification documents to complete the verification process.
What documents do I need for account verification?
You need to provide a government-issued photo ID (passport, driving licence or national ID card) and proof of address dated within the last three months (utility bill, bank statement or council tax bill). Upload clear photos or scans of these documents through your account dashboard. Verification takes 24–48 hours during business days.
What payment methods can I use for deposits and withdrawals?
TeaSpins accepts major debit cards (Visa, Mastercard), bank transfers and popular e-wallets including PayPal, Skrill and Neteller. The minimum deposit is £10 for most methods. Withdrawal options include the same methods you used for deposits. Processing times vary: e-wallets take 24 hours, cards take 3-5 business days and bank transfers take 5-7 business days.
Are there any fees for deposits or withdrawals?
We don't charge fees for deposits or withdrawals. However, your bank or payment provider may apply their own charges. Check with your financial institution about potential fees before making transactions. We process all payments at the exact amount you request without deductions.
What is the minimum and maximum withdrawal amount at TeaSpins Casino?
The minimum withdrawal amount is £20 for all payment methods. Maximum withdrawal limits depend on your VIP level and payment method. Standard accounts can withdraw up to £5,000 per day and £20,000 per month. Higher VIP levels have increased limits. Contact support if you need information about your specific withdrawal limits.
How do casino bonuses work?
Bonuses come with wagering requirements that you must complete before withdrawing bonus funds or winnings. Most bonuses have a 35x wagering requirement, meaning you must bet 35 times the bonus amount. Different games contribute different percentages toward wagering: slots contribute 100%, table games contribute 10%, and live dealer games contribute 5%. Check the terms and conditions for each bonus.
Can I cancel a bonus after claiming it?
Yes, you can cancel most bonuses at Tea Spin through your account dashboard before completing the wagering requirements. Cancelling a bonus removes the bonus funds and any winnings generated from those funds. Your original deposit remains in your account and available for withdrawal (subject to standard verification requirements).
What happens if I forget my password?
Click "Forgot Password" on the login page and enter your registered email address. We will send you a password reset link within a few minutes. Click the link and create a new password. Check your spam folder or contact customer support for assistance if you do not receive the email.
Is my personal and financial information secure at Tea Spin Casino?
Yes, we use 128-bit SSL encryption to protect all data transmitted between your device and our servers. We store personal information on secure servers and follow strict data protection protocols. Our privacy policy explains how we collect, use and protect your information. We never share your details with third parties without your consent.
How can I set gambling limits on my account?
Log into your account and go to the "Responsible Gaming" section. You can set daily, weekly or monthly limits for deposits, losses and session time. You can also set a "reality check" reminder that appears after a specified playing time. Limits take effect immediately when decreased or after 24 hours when increased. You can also self-exclude for periods from 24 hours to permanently.
How do I contact customer support?
Our customer support team at TeaSpin is available through live chat (24/7), email ([email protected]) and phone (+44 20 3375 8302) from 9 AM to 11 PM daily. Live chat provides the fastest response for urgent issues. Email responses arrive within 4 hours during business days. Have your account details ready when contacting support to help us assist you more efficiently.
